Terms and conditions
Please read through the following sections carefully and make sure you fully understand the contents of this agreement prior to the use of the website and/or services. By using this website, you are deemed to have read and agreed to these terms and conditions.
The sale of tickets on this website is operated by PLATINIUM GROUP S.A.M, a company registered in Monaco with company number 06S04539, with its registered office at 2 Rue du Gabian, 98000 Monaco ("we", "us", "our") under contract with The Formula 1 VinFast Vietnam Grand Prix (VGPC).
The following terms are a binding agreement between PLATINIUM GROUP S.A.M, and you (“the client”, “the customer”, “you” and “your”). Promoter, Organiser, Event Organiser/ Organisation and the/an event, refer to an event held at a specific date and time for which tickets have been purchased. Any use of the mentioned terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.
Please note that this document was written in English. To the extent any translated version of this document conflicts with its English version, the English version controls.
1.1 We sell tickets and associated products and/or services relating to events held as part of the Formula 1 VinFast Vietnam Grand Prix (the “Event”). We refer to parties who host, stage and promote Events as "Promoters", with each being a "Promoter".
1.2 You acknowledge that your purchase of Products and acceptance of these Terms of Sale creates a binding agreement between you and us only and that we are solely responsible for any claims you or any third party may have relating to the Products.
1.3 In these Terms of Sale, we refer to any products and/or services offered for sale by us as "Products". "Tickets" refers to passes granting access to an Event, with each Ticket having the specifications set out in the relevant product description.
2. Contract between us and you
2.1 To purchase any Product from us, you must be 18 or over and have a valid credit/debit card issued in your name. We also accept payments by wire transfer – for more information on this, please contact us through our contact form.
2.3 Your contract for purchase of a Product will have effect from our confirmation of your purchase (unless Clause 2.5 below applies) and ends immediately after the completion of the relevant Event, save that, if you have purchased any non-Ticket Product, your contract for the purchase of such product will end 14 days after the date of delivery of the relevant Product to you. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process.
2.4 You agree not to obtain or attempt to obtain any Products through unauthorised use of any robot, spider or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any transaction which we reasonably suspect to have been made in breach of these provisions without any notice to you and any and all Products purchased as part of such transaction will be void.
2.5 Security Check Email: Upon making an order and receiving the "Order Pending" notification, your order may be placed on "security check" by our payment security department. In this case, you will subsequently receive a phone call indicating documents which need to be provided to us in order for us to validate your payment. Please ensure that all documentation is provided to us in timely manner. Should you receive a "security check" email after your "order confirmation", your order shall not be deemed confirmed until the security check is cleared to our satisfaction. We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently or in breach of these Terms of Sale.
3. Prices and fees
3.1 All Purchases made in the site will be processed in USD (United States Dollar). We reserve the rights to charge any fees associated with currency exchanges due to usage of any international cards or currencies, including but not limited to; handling fees, credit card fees and delivery fees. We also reserve the right to change the Cashed Currency without notice.
3.2 Products relating to each Event will have their prices set in a “master currency” for the Event (USD). Prices displayed in other currencies are for information only. The amount to be paid and the master currency of the Event are stated prior to purchase (USD). In some cases, foreign exchange rate fees may also be applied by your bank, resulting in the debited amount on your bank statement differing from the amount displayed in the site.
3.3 Whilst we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of any Product you have ordered, we will inform you as soon as possible. If the price displayed was higher than the correct price, we will refund you the difference. Where the Product's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the Products to you. However, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price. If we are unable to contact you after making reasonable endeavours to do so, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect price, you will receive a full refund from us.
3.4 Customs Charges for ticket delivery: we are not liable for any fees applied by the border services for international deliveries. It is the responsibility of the customer to be aware of customs regulations and fees, and the customer is liable to pay any customs fees to the customs & border services of the country in question.
4. Cancellations and refunds
4.1 Purchased ticket(s) are non-cancellable and non-refundable.
Please note that refund policies re only valid or physical goods, it does not include any ticket or e-ticket purchases, as indicated in cause 4.1.
4.2 Cancellation of an Event: The Ticket is purchased for the relevant Event. No Tickets are transferable to other events.
If an event is cancelled (and not rescheduled) and should the promoter of the event offer a form of financial compensation or refund for the client order, you may be entitled to receive this amount fully or partially, depending the circumstances in question.
Should an event be cancelled (and not rescheduled) and the promoter offers no form of financial compensation, we will in no way be liable or responsible for providing refunds, nor any form of compensation, be it financial or other.
4.3 To claim your refund under Clause 4.2 above, please contact us through the contact form
4.4 These Terms of Sale do not affect your statutory rights as a consumer. For further information about your statutory rights please contact relevant consumer representative bodies.
5.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. We shall not be liable to you for any loss of enjoyment or wasted expenditure.
5.2 Unless otherwise stated under clause 5, our liability to you in connection with the Event (including, but not limited to, for any cancellation of the Event) and the Product(s) you have purchased shall be limited to the price paid by you for the relevant Product(s).
5.3 You hereby acknowledge that motor racing, the Event and certain activities associated therewith (including without limitation, support events) are dangerous. We, VGPC, sanctioning bodies, Formula One World Championship Limited (“FOWC”) and its affiliates, including Formula One Management Limited, Formula One Licensing B.V., Formula One Asset Management Limited, FIA, Formula One Hospitality and Event Services Limited, Formula One Marketing Limited, persons involved in the organisation of the Event (including officials, marshals, rescue and medical staff), the competitors and drivers (such parties to include where relevant all directors, officers, employees, agents, contractors and affiliated companies), are not responsible for any loss or damage howsoever caused to you or your property to the maximum extent permitted by law (save that nothing in these conditions limits or excludes (i) liability for death or personal injury arising out of the negligence of any of the above mentioned parties, or (ii) any damage incurred by way of fraud or fraudulent misrepresentation by any of the above mentioned parties).
5.4 Nothing in these Terms of Sale seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability which cannot by law be excluded or limited.
6. Admission and Attendance
6.1 The promoter reserves the right to refuse admission to (or eject from) the Venue any person (a) not complying with the terms and conditions of Tickets or (b) who is in possession of a Ticket which has been sold or used other than in compliance with these terms and conditions.
6.2 You must not make, create, store, record or transmit any kind of sound recording, visual footage or audio-visual footage (“Recording”), or store, record or transmit any information or other se, including official timing, results, performance, telemetry, weather or race control data (“Data”) of, at, or in relation to the Event. It is forbidden to take into the Circuit any equipment that may enable you to do the aforementioned acts. Personal electronic devices (including still image cameras, mobile telephones and other handheld personal communications devices) are permitted within the Venue unless otherwise advised, provided that any Recording, Data and any image, including photographic images and any still pictures derived or capable of being derived from a Recording (“Image”) of the Event that is recorded, stored and/or created thereon is used for personal, private and non-commercial purposes only.
6.3 As a condition of purchase of the Tickets you agree that (a) the use of any such Recording, Data or Image for any form of public advertisement, display, commercial gain or for any other purpose (except for your private enjoyment) without the prior written consent of the promoter and the Formula 1 World Championship Limited (FOWC) is strictly forbidden and will constitute a breach of these terms and conditions for which you may be liable; and (b) on request by the promoter and FOWC, you shall assign to FOWC in writing the copyright and all other intellectual property in any Image or Recording that you create, make, store or record of, at or in relation to the Event; and (c) you consent to the use by FOWC (and by any third party authorized by FOWC from time to time) for the purposes of or in connection with any publication, exhibition or broadcast (including any advertising or promotional literature, campaign or material) in any media worldwide and approved by FOWC of any still or moving picture images taken at the Event where such image includes any image of you and you waive any and all of your personality and privacy rights to the extent necessary to permit such use.
6.4 It is your responsibility to ascertain whether an Event has been cancelled and the date and time of any rearranged Event. If an Event is cancelled or rescheduled, we will use reasonable endeavours to notify you of the cancellation once we have received the relevant authorisation from the Promoter. Please note that date of the Event and advertised start times and schedules of Events are subject to change.
6.5 Please note that date of the Event and advertised start times and schedules of Events are subject to change. Any re-admissions are at the relevant Promoter’s sole discretion.
7.1 The images and descriptions of the Products on our site are for illustrative purposes. Although we have made every effort to display the Products accurately, we cannot guarantee that a Product will not vary slightly from those images.
7.2 Where a Ticket is sold out, we reserve the right to replace such Ticket with another Ticket for the same day(s) in another area of the same category.
7.3 Policies may prohibit from issuing replacement Tickets for any lost, stolen, damaged or destroyed tickets. Where replacement Tickets are issued, we may charge you a reasonable administration fee.
7.4 You accept that the promoter may change the location of grandstands, tribunes and general admission areas at its own discretion.
7.5 When you receive your Tickets, please keep them in a safe place. We will not be responsible for any Tickets that are lost or stolen.
7.6 It is your responsibility to check your Tickets on receipt; mistakes cannot always be rectified.
7.7 Resale of purchased Tickets & e-vouchers: If you choose to resell your tickets (or e-vouchers for ticket collection) purchased on our website through any reselling platform or via other outlets, we are not responsible for the fulfilment of the third-party reception of the ticket nor liable for any costs or consequences associated with the delivery of the tickets to the third party.
7.8 Purchase of Tickets through reseller platforms: If you have purchased a ticket on a resale platform (such as Viagogo or secondary market sites), we are not responsible for the delivery of the ticket to you and is not liable for any costs or consequences associated with tickets purchased through resellers. You must contact the reseller platform directly in case of any issues with resold tickets.
8. Restrictions on Tickets
8.1 Tickets may be sold subject to certain restrictions on entry or use, such as restricted view or a minimum or maximum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.
8.2 Tickets to Events are strictly non-transferable and not for resale. No Ticket shall be sold or offered for sale for any form of fee or reward without our prior written consent and without complying with these terms and conditions in all respects. No ticket for the Event shall be used by any person for advertising, promotional or commercial purposes including without limitation, prizes, competitions, contests or sweepstakes without the prior written consent of the promoter.
8.3 You may not combine a Ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a package, unless formal written permission is given by the promoter.
9. Delivery and collection
9.1 We aim to dispatch and deliver tickets as soon as possible but we are not able to specify the exact dates of dispatch at the moment of purchase. Tickets are generally provided to you two to four weeks prior to the Event according to the method stated during the purchase process. Where this is not the case, we will notify you by email. If your Tickets have not been delivered by seven days preceding the start of relevant Event, please notify us of this immediately by contacting us through the contact form.
9.2 If you deliver method is Shipping: the terms and conditions of the delivery service shall be applicable to the delivery of Products. Currently, this is DHL and the relevant terms and conditions can be found on DHL’s website (www.dhl.com).
9.3 If your delivery method is Shipping: No address modification will be valid unless and until we have confirmed it. If your delivery destination changes, delivery fees may increase, and you shall pay such additional fees.
9.4 If your Delivery Method is On-Site Collection: We will notify you by telephone or email of the arrangements for collection (using the details provided by you at the time of ordering) if this becomes necessary. You may be required to provide your booking confirmation email and your photographic ID to collect tickets. It is mandatory you provide the e-voucher, placed in your online customer account, and printed by you before the Event, to redeem against the tickets to be collected. This e-voucher is strictly confidential and must not be reproduced, communicated or sold to anyone.
10. Events outside our control
10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.
10.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
11. Queries and Complaints
If you have any queries or complaints regarding your purchase, contact us through the Contact form, quoting your order number given to you at the conclusion of placing the order.
12. Governing Law
All of these terms and conditions are governed by Monegasque Law and any disputes arising out of any transaction with us are subject to the exclusive jurisdiction of the Courts of Monaco.
13. Use of vietnam.tickets-f1.com
13.1 https://vietnam.tickets-f1.com is for your personal and non-commercial use only. The content and information (including, without limitation, prices, text, photos), as well as the framework used to offer such content and information, belongs to us, the promoter or our partners and affiliates. Consequently, you agree not to use this website or platform and its contents or information for any commercial or non-personal purpose. You agree not to transform, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this website or platform. Additionally, you agree not to use this website or platform for any purpose that is unlawful or prohibited by these terms and conditions.
13.2 All contents of this website or affiliated platform are copyright works belonging to us, the promoter or our partners or affiliates. All rights reserved. The content of this website or platform has been carefully prepared and is regularly updated. Nevertheless, we cannot guarantee that the totality of information is perfectly accurate or free of error.
13.3 In no case shall we be liable for any direct or indirect damage arising from the use of this website or platform, including the delay or inability to use it, any information, product or service, whether based on contract, tort, strict liability, even if we have been advised of possible of damage.
14. Privacy & Cookies Policy
The domain vietnam.tickets-f1.com (the “Site·) is a “site operated by PLATINIUM GROUP” (the "ticketing service provider") under an agreement with The Formula 1 VinFast Vietnam Grand Prix (VGPC). Both companies (Platinium and The Formula 1 VinFast Vietnam Grand Prix) have access to non-sensible personal data submitted on or through the Site (vietnam.tickets-f1.com), or otherwise in connection with the purchase of any ticketing products
PLATINIUM GROUP would like to uphold a clear and honest policy to its users regarding privacy, usage of this site and handling of personal information. Complying with current laws and regulations, the sections below represent an agreement that the website visitor approve to accept when using this webpage.
Section 1 – INTRODUCTION
The presented conditions embody the entire set of agreements that binds PLATINIUM GROUP and the user. All modifications and added content integrated to the website will be subject to the present conditions. Certain services and sections are subject to specific additional conditions.
Your data controller for the Services offered on this Site excluding Payment Services is
Platinium Group SAM
2 Rue du Gabian, 98000 Monaco
+377 93 25 47 85
Section 2 - INFORMATION WE COLLECT ABOUT YOU
We collect several types of information about visitors and/or users of our Services. We may collect this information either directly when you provide it to us or automatically as you navigate through the Website.
2.1. We will collect and process your personal data when you register to purchase/create an account, subscribe to a newsletter, contact customer service, or fill out a survey. When ordering products or services on the Website, you may also be asked to provide a credit card number and other payment-related information. All Payment Information is securely processed and handled by our Payment Partners. In order to place an order, some of the information we ask you to provide is required (e.g. registering an account) and some is voluntary. If you do not provide the necessary data when requested, you will not be able to complete the transaction.
2.2. We may collect certain information that does not by itself identify a specific individual. Such information tells us about your equipment, browsing actions, and the resources that you access and use through the Services, such as your operating system and browser type. We use analytics and similar services to help us deliver a better and more personalized service.
We also collect your Internet Protocol (“IP”) address. We use your IP address to diagnose problems with our servers and/or software, to administer our Services, and to gather demographic information.
2.3. When you contact us for customer support we may collect additional information to resolve your issue.
Section 3 – HOW WE PROCESS YOUR DATA
3.1. Retention of Data
To be able to provide our service to you, we store information about you (including delivery address and other details you provide when you create an account) as long as you are an active customer and keep your account open.
Your account is stored as it is determined necessary for processing of orders and for referring customer cases and feedback from events you have visited.
3.2. Where your data is processed
3.3 Legal basis of the processing
Moreover, the processing of your personal data like your IP address, name, surname etc. that we collect to make the payment available, verify your identity, to ensure the security of our website etc. are based on our legitimate interest.
Indeed, to manage your account and provide you the service you demand, we have to collect personal data including name, surname, email address, address, connection data etc.
Processing your data is also necessary for us to fulfil your contract. Without the collection of your personal data, we won’t be able to deliver the service you contracted.
Section 4 – HOW WE USE YOUR INFORMATION
4.1. To develop, fulfil, and execute the contract of sale for the products you have purchased and for any other contract between both parties;
4.2. To respond to your requests;
4.3. To provide you with information about our products, which includes sending you commercial information by email or any other similar electronic means of communication (such as SMS), and by calling you. If you are a registered user, you can change your preferences for receiving commercial information by accessing the “My account” section;
Ingenico Payment Services Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. Further info visit: https://payment-services.ingenico.com/int/en/cookie-policy
Section 5 – HOW WE SHARE YOUR INFORMATION
5.1. Personally Identifiable Information: PLATINIUM GROUP will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of PLATINIUM GROUP (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our Website, such as customer reviews, will be available to others. If you remove information that you have made public on our Website, copies may remain viewable in cached and archived pages of our Website, or if other users have copied or saved that information.
5.2. Subcontractors: We share personal information necessary to fulfil your order with trusted third parties. We use only processors that guarantee to implement appropriate technical and organizational measures that meet our strict requirements to ensure the protection of your rights. All our subcontractors have been screened for appropriate data protection policies and process the data we share with them only on documented instructions by Platinium Group. These subcontractors have documented their commitment to confidentiality.
5.3. Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain PLATINIUM GROUP Products and those of our partners. Such results consist solely of non-personally identifiable information. Non-personally identifiable information may be stored indefinitely.
5.4. Instances Where We Are Required to Share Your Information: PLATINIUM GROUP will disclose your information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of PLATINIUM GROUP, our users or others.
Section 6 – HOW WE PROTECT YOUR INFORMATION
PLATINIUM GROUP is concerned with protecting your privacy and have rigid procedures & systems for data protection by design and default in place to protect the information against unlawful or unauthorised access, accidental loss or destruction, damage, unlawful or unauthorised use and disclosure. We will also take all reasonable precautions to ensure that our staff and employees who have access to personal data about you have received adequate training. Moreover, our staff and employees are bound by obligations of confidentiality.
PLATINIUM GROUP provides sufficient guarantees to implement appropriate technical and organizational measures in such manner that processing will meet the requirements of GDPR and ensure the protection of the rights of data subject. Indeed, the following specific measures are pu